Free Shipping with DHL on all orders over 100,00€
Shipping time begin 1-2 working days after order is placed.
You will receive an e-mail containing your tracking number once your package has been shipped.
• Delivery in 1-3 working days for IT and EU
• Delivery by 5 working days for extra EU destinations
Please consider that islands may require 1 extra working day for delivery process.
Orders under 100,00€, we apply the following shipping costs:
• 5€ for every destination in Italy
• 10€ for European countries (excl. Italy)
• 15€ for rest of world
This flat rate covers only the shipping cost and does not include duties, taxes, or other import charges levied by the importing country. For non EU Countries SEAY is not liable for any local import duties and taxes.
In case of failure to collect the package or refuse of the delivery from the recipient the amount will be deducted from the refund.
Do I have to pay if I return my old garments under the RE3 model?
In case you return your used garments under the RE3 model, the return label is already included in the package you have received and it is completely free of charge. You have just to stick the return label on the package containing your used clothes you want to send us and bring it to the closest DHL Service Point.
Where can I find the order confirmation e-mail?
As soon as you place an order, you will receive a confirmation email to the email address used for the registration. The email contains all the details of your order, so please ensure to use a valid and correct email address. If you do not receive this email, and it is not present in your inbox, please check in your junk or spam. In case you do not find it there either, please contact customer service at firstname.lastname@example.org in order to ask for an extra copy.