Returns & Refunds
Returns & Refunds
FROM SEPTEMBER 1, 2022 ALL E-COMMERCE SALES MADE THROUGH OUR WEB-SITE WILL CONTINUE TO OFFER FREE RETURNS ONLY IN THE CASE OF DEFECTIVE PRODUCTS AND FOR SIZE CHANGES.
IN THE REMAINING CASES, THE COST OF THE RETURN WILL BE DEDUCTED FROM THE VALUE OF THE REFUND FOR THE SAME AMOUNT PAID BY US TO OUR LOGISTICS CARRIER.
FOR PRODUCTS DISCOUNTED FROM 50% UP, RETURNS ARE NOT ACCEPTED AND REPLACEMENT OF THE PRODUCT ARE NOT MADE.
Worldwide returns on all orders.
To return your item, please use the form dedicated to requesting a return of your order by clicking the button:
Once you receive the return label by email, place your item in suitable packaging and take it to the nearest logistics carrier’s Service Point.
The returned item(s) has to be addressed to:
SEAY S.r.l. società benefit
Via Galileo Galileo, 1
36057 Arcugnano (VI)
Returns must be made within 14 days from order delivery date.
Our QC department checks the returns integrity. It may take 2-3 working days. You will receive an email once they’re checked.
IN THE EVENT THAT THE RETURNED ITEM (OR ITEMS) ARE NOT IN THE SAME INITIAL CONDITION, A €5.00/ITEM RECONDITIONING FEE MAY BE CHARGED.
Refunds will be issued within 10 working days from the date we get back the item(s). You will receive an email notification once the refund is issued.
To change the item(s) you can place a new order.
Please remind that:
• Returned item(s) must be not worn and in the same condition that you received it;
• Returned items must absolutely have all the tags and labels on. If tags/labels are missing, the return will not be accepted.
For any further question please contact us at info@soseaty.com.
